Where we ship

KØRA ships to most addresses worldwide. During checkout, available countries and carriers are shown based on your address. If your region is not listed, contact hello@kora.studio and we will advise.

Processing time

Orders are typically processed within 1–3 business days. During launches, holidays, or high demand, processing may take a little longer. You will receive a confirmation email when your order is placed and another when it ships.

Delivery estimates

Estimates begin after your order ships and are business-day guidelines, not guarantees:

Standard

• Domestic: 3–7 business days

• International: 7–14 business days

Express (where available)

• Domestic: 1–3 business days

• International: 3–6 business days

Remote areas may require additional time.

Shipping rates

Rates are calculated at checkout based on destination, weight, and method. Free standard shipping is available on qualifying domestic orders over $50 (before taxes and duties), unless otherwise noted on a campaign page.

Tracking

When your order ships, we email a tracking link. Tracking may take up to 24 hours to update after the label is created. If tracking stalls for several days after that window, contact support with your order number.

Duties, taxes, and customs

For international orders, customs duties, taxes, and import fees may be charged by your local authority and are the customer’s responsibility unless explicitly stated otherwise at checkout. These fees are not collected by KØRA in most cases and cannot be refunded by us.

Address accuracy

Please double-check your shipping address before placing an order. We are not responsible for delays or lost packages caused by incorrect or incomplete addresses. If a package is returned to us as undeliverable, we can reship at your expense or refund the merchandise minus original shipping.

Lost or damaged packages

If a carrier marks a package delivered but you cannot find it, check with neighbors and building staff, then contact us within 7 days. We will open a carrier investigation and, where appropriate, replace or refund the order once the investigation concludes.

Damaged packages should be reported with photos within 7 days of delivery.

Order changes and cancellation

We can often update an address or cancel an order if it has not yet entered fulfillment. Email hello@kora.studio as soon as possible. Once shipped, standard return rules apply.

Questions

For shipping help, email hello@kora.studio with your order number.