Overview

This Privacy Policy explains how KØRA ("we", "us", or "our") collects, uses, and shares information when you visit our website, create an account, place an order, or contact us. By using our services, you agree to the practices described here.

Information we collect

Information you provide

• Account details such as name, email address, and password

• Order and shipping details including billing address, delivery address, and phone number

• Payment information processed by our payment providers (we do not store full card numbers)

• Messages you send through customer support, returns, or newsletter signup

Information collected automatically

• Device and browser information, IP address, and approximate location

• Pages viewed, referring URLs, and interaction data used to improve the site

• Cookies and similar technologies for essentials, preferences, analytics, and marketing (where permitted)

How we use your information

We use personal information to:

• Process and fulfill orders, returns, and exchanges

• Communicate about your account, orders, shipping, and support requests

• Personalize shopping experiences and improve our products and website

• Send marketing emails when you have opted in (you can unsubscribe at any time)

• Detect fraud, secure our services, and meet legal obligations

Sharing information

We share information with trusted service providers who help us operate, including payment processors, shipping carriers, email platforms, analytics partners, and customer support tools. They may only use your data to perform services for us.

We may also disclose information if required by law, to protect our rights or customers, or as part of a business transfer such as a merger or sale of assets.

We do not sell your personal information.

Cookies and tracking

Essential cookies are required for checkout and account functionality. Analytics and marketing cookies help us understand site performance and measure campaigns. You can control non-essential cookies through your browser settings and any preference tools we provide.

Your choices and rights

Depending on where you live, you may have the right to access, correct, delete, or export your personal information, and to object to or restrict certain processing. To make a request, email privacy@kora.studio. We may need to verify your identity before completing the request.

You can update account details in your profile, manage email preferences via unsubscribe links, and adjust browser cookie settings at any time.

Data retention and security

We keep personal information only as long as needed for the purposes described above, including legal, accounting, and dispute-resolution requirements. We use administrative, technical, and organizational measures designed to protect your information, though no online transmission is completely secure.

Children

Our products and website are directed to adults and older teens shopping with a parent or guardian. We do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, contact us and we will take appropriate steps to remove it.

Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the latest version. Continued use of our services after changes means you accept the updated policy.

Contact

Questions about privacy can be sent to privacy@kora.studio or our support team at hello@kora.studio.