Our return promise

We want you to feel confident in every KØRA piece. If something is not right, you may return eligible items within 30 days of delivery for a refund or exchange, subject to the conditions below.

Eligibility

Items must be:

• Unworn, unwashed, and free of smells, stains, or damage

• Returned with original tags attached

• In original packaging when practical

• Purchased at full price or as otherwise stated on the product page

Final sale

Sale items, gift cards, intimates marked non-returnable, and personalized pieces are final sale unless defective on arrival.

How to start a return

1. Email returns@kora.studio with your order number and the items you wish to return

2. We will send a return authorization and shipping instructions

3. Pack items securely and ship them using the method we provide

4. Keep your tracking number until the return is confirmed

Returns without authorization may be delayed or refused.

Refunds

Once we receive and inspect your return, approved refunds are issued to the original payment method within 5–10 business days. Shipping fees from the original order are non-refundable unless the item arrived damaged, incorrect, or defective.

If you paid with store credit or a gift card, refunds are issued as store credit.

Exchanges

We are happy to help you exchange for a different size or color when stock allows. If the new item costs more, we will charge the difference; if less, we will refund the difference under the same timeline as refunds.

Damaged, incorrect, or defective items

Contact us within 7 days of delivery with photos of the issue and packaging. We will arrange a free return or replacement at no cost to you.

Lost return shipments

You are responsible for returns until they reach our warehouse. We recommend using a tracked service. If a return is lost in transit without tracking proof, we may be unable to issue a refund.

International returns

International customers are responsible for return shipping costs and any customs fees on the return journey unless the order error was ours. Duties paid on the original shipment are typically not recoverable.

Chargebacks

Please contact support before opening a chargeback so we can resolve the issue quickly. Unresolved chargebacks may result in account review.

Questions

Email returns@kora.studio or hello@kora.studio and we will help.